Data
Deletion.

1. What to include

• your full name and contact email;
• the business or store connected with the data;
• the type of data or interaction involved;
• where you encountered Framewerk, if known; and
• enough detail for us to locate the information without sending unnecessary sensitive information.

Do not email passwords, payment-card details or identity documents unless we specifically request an appropriate verification method.

2. Identity and authority checks

Before deleting data, we may take reasonable steps to verify your identity and authority. If the data is controlled by a merchant or another Framewerk customer, we may refer the request to that organisation or ask it to authorise the deletion. This helps prevent unauthorised removal of another person’s or business’s records.

3. What we will do

Once we can identify the relevant data and verify the request, we will assess it and delete or de-identify personal information that Framewerk controls where required or appropriate. We will confirm the outcome or explain why all or part of the request cannot be completed.

Deleting data from Framewerk does not automatically delete copies held independently by a merchant, Shopify, a communications provider or another connected service. You may need to contact those parties separately.

4. Information we may retain

We may retain limited information where reasonably necessary or legally permitted, including to comply with law, maintain financial or audit records, prevent fraud or abuse, preserve security logs, resolve disputes, enforce agreements, or document that a deletion request was completed. Where practical, retained information will be restricted from ordinary use.

5. Backups and technical records

Deleted information may remain for a limited period in encrypted backups, disaster-recovery copies, immutable audit records or system logs before being overwritten through normal retention cycles. We will not restore deleted data to active use except where needed for recovery, security or legal reasons, and will reapply deletion controls where appropriate.

6. Timing and contact

We aim to acknowledge requests promptly and complete verified requests within a reasonable period, subject to complexity, customer coordination and legal requirements. Email hello@framewerk.app to begin.