Terms of
Service.

1. Agreement and eligibility

These Terms of Service ("Terms") apply when you access or use Framewerk’s websites, software, previews, trials or services (the "Services"). By using the Services, you agree to these Terms. If you use the Services for an organisation, you represent that you are authorised to bind it; "you" includes that organisation.

You must be legally capable of entering this agreement and use the Services only for legitimate business purposes. If separate written terms are agreed with Framewerk, those terms prevail to the extent of a conflict.

2. Accounts and access

You are responsible for accurate account information, safeguarding credentials, configuring permissions and all activity under your account except to the extent caused by Framewerk’s breach. You must promptly notify us of suspected unauthorised access. We may refuse registration, require verification, or suspend access where reasonably necessary for security, legal compliance or protection of the Services.

3. Connected services

The Services may interoperate with Shopify and other third-party platforms, applications or communications providers. You authorise Framewerk to access and process information from connected services as needed to provide the features you enable. You are responsible for maintaining those accounts, permissions and any third-party fees.

Third-party services are governed by their own terms and may change, restrict or discontinue access. Framewerk is not responsible for third-party services, their data, availability, conduct or changes, but we will not exclude responsibility that cannot lawfully be excluded.

4. Acceptable use

You must not:

• break the law, infringe rights or use the Services for deceptive, harmful or abusive conduct;
• access data or systems without authority, defeat security controls, introduce malicious code, probe vulnerabilities without written permission, or disrupt the Services;
• reverse engineer, copy, resell or create derivative works from the Services except where law expressly permits;
• send unlawful spam or communications, or process personal information without required notices, permissions or authority;
• use automated means that unreasonably burden the Services; or
• misrepresent Framewerk, product availability or your relationship with us.

5. Your data and responsibilities

You retain rights in data you or authorised users submit or make available ("Customer Data"). You grant Framewerk a non-exclusive right to host, copy, transmit, transform and otherwise process Customer Data only as reasonably necessary to provide, secure, support and improve the Services, comply with law and enforce these Terms.

You represent that you have the rights and authority required for Customer Data and its processing. You are responsible for the legality, accuracy and integrity of Customer Data, customer-facing privacy notices, communication consents, retention choices, exports and backups appropriate to your business. Our Privacy Policy explains our handling of personal information.

6. Framewerk ownership and feedback

Framewerk and its licensors own the Services, software, designs, documentation, branding and related intellectual property, excluding Customer Data. Subject to these Terms and any applicable plan, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Services for your internal business operations.

If you provide ideas or feedback, you allow us to use them without restriction or payment, provided we do not identify you publicly without permission.

7. Trials, fees and changes

Any preview, beta or trial may be limited, changed or withdrawn at any time and may contain errors. Fees, billing periods, usage limits, taxes, renewal and cancellation rules will be disclosed before a paid subscription begins or in an order form. Unless stated otherwise, fees are in Australian dollars and exclude applicable taxes.

We may change the Services and discontinue features. For generally available paid Services, we will use reasonable efforts to give notice of material changes that significantly reduce core functionality.

8. Confidentiality

Each party must protect the other party’s non-public information using reasonable care and use it only for the relationship. This does not apply to information that is public without breach, already lawfully known, independently developed, or lawfully received from another source. A party may disclose information where legally required after giving notice where permitted.

9. Security, availability and support

We use reasonable measures designed to protect the Services, but no service is completely secure or uninterrupted. Maintenance, internet failures, provider outages and events outside reasonable control may affect availability. Specific service levels or support commitments apply only if agreed in writing.

You must assess whether the Services are suitable for your operations and maintain reasonable contingency processes. Framewerk is not a replacement for checkout, payment, tax, shipping, accounting or legal compliance systems unless expressly agreed.

10. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access for material breach, non-payment, security risk, unlawful use, third-party platform requirements, or where continuing the Services would expose Framewerk or others to material harm. Where practical, we will give notice and an opportunity to remedy.

After termination, access ends and Customer Data may be deleted according to the agreement, Privacy Policy and retention practices. You should export required data before termination. Terms intended by their nature to survive—including ownership, confidentiality, disclaimers, liability and dispute terms—remain effective.

11. Warranties and disclaimers

Nothing in these Terms excludes guarantees, rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law. Subject to those rights, the Services are provided "as is" and "as available". We do not promise that they will be uninterrupted, error-free, meet every requirement, produce a particular commercial result, or remain compatible with every third-party service.

Information generated by analytics, automation or artificial intelligence may be incomplete or incorrect and must be reviewed by an appropriately qualified person before being relied on for important decisions.

12. Liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary or consequential loss, or loss of profit, revenue, goodwill, opportunity or anticipated savings, arising from the Services.

To the maximum extent permitted by law, Framewerk’s total aggregate liability arising out of the Services is limited to the fees paid or payable for the affected Services during the 12 months before the event giving rise to liability, or AUD $100 if no fees were paid. This limitation does not apply where liability cannot lawfully be limited. Each party must take reasonable steps to mitigate loss.

13. Indemnity

To the extent permitted by law, you indemnify Framewerk against third-party claims, losses and reasonable costs arising from your unlawful use of the Services, Customer Data, communications sent through the Services, breach of section 4 or 5, or infringement of another person’s rights. This does not apply to the extent a claim was caused by Framewerk’s breach, negligence or wilful misconduct.

14. Governing law and disputes

These Terms are governed by the laws of Western Australia, Australia. The parties submit to the courts of Western Australia and courts entitled to hear appeals from them. Before starting proceedings, each party should give written notice of the dispute and use reasonable efforts to resolve it in good faith, except where urgent relief is needed.

15. General

You may not assign these Terms without our consent, except as part of a bona fide sale of your business. We may assign them as part of a restructure, financing or sale. Neither party is liable for delay caused by events beyond reasonable control. If part of these Terms is unenforceable, it will be adjusted or removed only to the minimum extent necessary. A failure to enforce a right is not a waiver. These Terms and incorporated documents form the entire agreement about their subject matter.

16. Changes and contact

We may update these Terms. We will publish changes here and update the effective date. For material changes affecting active customers, we may provide additional notice. Continued use after changes take effect constitutes acceptance where permitted by law.

Questions, including privacy matters, can be sent to hello@framewerk.app.